Why should I choose Helioscreen Systems?
Helioscreen is a market leader in luxury awning products, offering an unparalleled level of design and engineering excellence. Helioscreen is a well established privately owned company and our name is synonymous with quality. Drawing on design and manufacturing expertise from our partners worldwide, Helioscreen supplies market leading awnings and associated products throughout Australia and NZ.
Do you have architectural CAD drawing files?
Yes, almost all our products have CAD Files available. If you need assistance to select a product or can’t find what your looking for please contact us.
How long is the warranty?
Helioscreen offers a full 5 Year Warranty standard with every external product. This warranty covers the system, fabric and motor for the full 5 year period.
How Much Wind Can SUNTECH products handle?
All Suntech products have been extensively tried and tested to withstand various types of weather conditions and are engineered and certified to meet NZ requirements. Please refer to the relevant products technical data.
As an option, all Helioscreen motorised awnings can be fitted with wind sensors, so that the awning will retract if wind speed reaches a level that threatens the integrity of the product. However, please note that any safety sensor is a back up support device. It is imperative that the operator exercises due diligence and retracts the awning if the integrity of the product is threatened by wind.
Will the Systems provide protection from the sun?
Helioscreen systems not only protect your family from rain and the sun’s harsh UV rays, they also help to prevent your valuable furnishings from fading and reduce the internal temperature of your home.
What sizes are available?
All Helioscreen products are custom manufactured to specific sizes. Single systems widths of 2-13m are possible. Projections ranging from 1m to 10m are available. If larger areas require coverage then units can be coupled side by side.
What colour options are available?
Each and every product comes with a large selection of frame and fabric colours. Over 120 frame colours may be selected from the Dulux powder coat chart at no extra cost and we also offer a large range of fabrics for every need.
Can I attach a Helioshade product if my project is already finished?
Sunetch retractable roof systems are custom made to the millimetre so they will fit almost any residential or commercial building. All products can be installed multiple ways depending on your requirements. We also have the ability to make customised products or brackets to suit specialised or unusual installations when required.
Where possible it’s always a good idea to contact us in advance so any forward planning can be done at design stage such as extra re-inforcing or power supplies.
Who will carry out installation of my new Helioshade product?
Helioscreen is a premium manufacturer of shading solutions who works closely with a large network or authorised agents and installers nationwide. These agents each specialise in different fields of products and expertise that can work on all building types.
Is Helioscreen the only seller of Suntech Systems in NZ?
Yes Helioscreen are the only licensed partner company to supply Sunetch systems in New Zealand and Australia. Should you be approached by other companies claiming they are selling Suntech systems who are not Helioscreen dealers please feel free to contact us directly.
Where are the Suntech products made?
Helioshade products are designed, engineered and manufactured in Europe with local assembly in Sydney to provide effective lead times and savings on expensive airfreight of your awning. Each product is assembled and tested by hand in our Sydney factory according to your specific requirements. All parts are kept in stock to provide the best possible service to our clients and results in what we believe to be the highest quality Australian assembled roof system on the market. We have weekly deliveries to NZ.
Can I carry out the installation myself?
Installation in most states and territories requires a licensed trade’s person that is suitably trained so generally No. The Helioscreen range is Australia’s and New Zealands top of the range suite of shading solutions which can require extensive construction experience and product knowledge to carry out safe and effective installation. As per warranty documentation installation should always be carried out by a suitably trained and licensed person.
Do I have the option to open my Helioshade product half way?
Yes – All Suntech products can be stopped at any position for partial coverage but only when used for shading. When used for water protection to system should be fully externded.
Will The Remote Control Operate The Awning From Inside The House?
All Somfy remote controls are radio frequency, and have a range of at 20m. In ideal circumstances, the range can be up to 100m. Each remote control may operate several products.
What are approximate costs?
The prices vary greatly depending on the product, model, size, operating style and colours. As a guide Sunetch systems start from around $10,000 to over $30,000 for larger systems. Helioshade products are considered to be the highest quality locally assembled product on the market in terms of quality, performance, engineering, durability and support. Costs may be higher than those seen at home centre or chain stores but there is no comparison in quality or lifespan.
How do your prices compare to others?
From market feedback we find our products are competitively priced in the market. Helioscreen products are custom-made to measure with specific colours you choose for your order. We don’t hold stock of pre assembled sizes from overseas of try to use seconds from other orders. Helioscreen has been manufacturing and distributing premium sun control solutions for more than 25 years which makes us a clear market leader in the field. All products are high quality and precision tested for each and every order. We believe no other awnings assembled in Australian or NZ come close to matching our products.